Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I'm staying in an Airbnb in Texas. My host, didn't know which apartment I was supposed to go to, so she gave me an address. And a door code. Soon as I went inside the door for the a/c and water heater was gone. Then I walk to the bedroom, the bed look... Latest reply by Vincent1389

I was under the understanding if I rented month to month that my costs would be refunded when the month was up (as the renter insurance changes or something). I've left and it has been well over a month. When could I expect to see any reimbursement? Latest reply by Paula

Γεια σας. Ο επισκέπτης μου, έκανε λάθος κράτηση για δυο διανυκτερεύσεις ενώ ήθελε να μείνει μόνο ένα βράδυ. Το κατάλυμα έχει περιοριστική πολιτική ακύρωσης κρατήσεων και μίνιμουμ δύο βράδια διαμονή. Ζητά πλήρη επιστροφή χρημάτων. Ποιος ακυρώνει την κράτησ... Latest reply by Helen3

I have had 3 bookings so far and two of them have left damages to the property. I have contacted the last one without a response so far. What do I need to do in this case? Latest reply by Helen3

Hi, I'm relatively new to Airbnb so would really appreciate any help or advise. Earlier today I had a request for a 3 day break arriving on Christmas Day. I advised that I could offer a Boxing Day arrival. I'm nervous as on the guest profile it states tha... Latest reply by Mike-And-Jane0

Hello fellow hosts! I am running into an odd issue-- when a guest alters a reservation, I'm unable to see the original dates after the alteration is accepted. This is an issue because I have cleanings scheduled and need to see the original dates so I can ... Latest reply by Rebecca

I woke up this morning with food poisoning. As a result, I had to cancel a stay that I was looking forward to. The host was generous enough to let me know that if she were able to rebook the place then we could receive a refund, minus the service fee. She... Latest reply by Rebecca

Hey guys, I have a unique situation. I have a townhome on a small Bahamas island. It was just hit with a bad storm which caused a break in the water main. Now my townhome does not have running water, but no one else on that part of the island has runni... Latest reply by Abi010

hello , i have great reviews and rating but have not had anyone book for months, advise would be greatly appreciated. we book the whole house. Latest reply by Theresa432

Long story short, I made a reservation from Oct. 30 to Nov. 22 in London for a test. Due to the new lockdown measures, I had to cancel the reservation and head home. Airbnb said such case is not covered by the airbnb extenuation policy. The host agree... Latest reply by Tara916