This one bugged me, so my rant.
I had a seious but minor medical emergency yesterday.
I , also had a Guest checking in.
I had confirmed with the Guest he could comfortably check in by 7 pm, my cutoff.
I am with my neurologist, in the afternoon. The doctor wants me to have some labs done that day.
I am all done with everything by 5 pm, but Arizona and traffic, the GPS says we will arrive home 6:55 pm. At 5 pm, I first messaged the Guest. Should be there by 7pm, but since my obligation for him I will extend check in to 8pm. No reply but he is normally vert slow to reply.
At 6:15 pm, I send another message GPS is reporting arrival at 6:45, I will still honor until 8 pm but 7 pm, no problem.
We do arrive 6:45pm.
At 7 pm the Airbnb CS calls me, Guest complaint.
He asks me for copies of my Guest messages.
No problem, my Guest is obviously the jerk not him.
I have a flexible cancellation policy, so I knew the Guest would get a refund.
I send the 2 messages and the neurologist doctor notes, totally sincere.
Here is my Rant the Airbnb CS Agent, that I have been polite to, says my "MISTAKE" about check in time caused a problem.
I corrected him a "Medical Emergency" is not a "MISTAKE".
