Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Besides leaving a wreck, our most recent guests damaged several items. I will submit a request to the guests, but assume I will ultimately have to involve AirBnb. The guests attacked our air mattress from our fold-out couch. It appears they (maybe their o... Latest reply by Ken318

Good day good hosts, I also need to share my experience, which does not impress me at all about certain guests behavior. I had a couple who stayed in the room the whole day and night through out their week stay. They would make funny and irritating noise... Latest reply by Thuli0

During a guests' stay, the neighbour below reported water damage to their ceiling due to water leaking from my condo. My plumber attended and said the problem was simple; it was a loose head on the pull-out hose on the kitchen sink faucet. He hand-tighten...

I have received a message from a guest within 30 minutes of check in claiming that they have had to clean the accommodation themselves as table, chairs, bathroom and the floors were not clean. No evidence provided to substantiate the claims, just a passiv... Latest reply by Brian1617

This reservation was made some time ago and I have been in communication with the guest, the picture was of an older couple. They were coming for a birthday celebration. Today it turns out that the birthday boy is 17 to turn 18, still 17 during the sta... Latest reply by Inna22

Hi all, Recently I had the displeasure of hosting my worst-ever guest. Before checking in, she asked to check in early...I accommodated her request because my condo was ready. When it came time to check out, I had to remind her 30 minutes past check-out... Latest reply by Jennifer409

Hi everyone, I have the option for my guests to get a discount if they choose the non-refundable option. A guest just booked with this option and wanted to shorten her stay. Has anyone encountered this, if yes how did you approach this? I chose to give a ... Latest reply by Mike-And-Helen0

My last guest just checked out and it’s become obvious that they brought a puppy with them and my biggest no no rule is “NO PETS” It wasn’t difficult to see that it was a dog from all tracks in the snow, poop left outside and urine spots but to also disco... Latest reply by Mike518

Hi all! I know there has been discussion around this but I can't seem to find the relevant conversations so I'll start one anew. How do you as hosts handle reviews? As a host, I have nothing interesting about a guest to say unless they were excepti... Latest reply by Devin-and-Sarah0

Help! Plagued with well over 100+ under aged teenagers that blocked our street denying Residents access to our homes.They were all INSIDE MY PROPERTY!!!! Apparently, my home was being used for a party of large magnitude where an entrance fee was charged a... Latest reply by Elena2678