@Daniele95 @Brenda58 @Nola4. If you are new to hosting, at the time you posted your listing Airbnb would have requested details for payments to be made, either through a money exchange company (Paypal, Western Union or similar) or directly to a nominated bank account. At that point the payment arm of Airbnb would have deposited a small amount of money into your nominated account to verify that the account details were correct.....Did this happen?? If not then you possibly have been scammed and your payment information has been re-directed! If that is the case go into your account settings and verify that a/c information given is correct, delete it and re-install it. That will re-set Airbnb's automated payment information for you. At that point change your password and access details to limit the possibility of it happening again.
If you did receive a test payment, and you have not received payments then you will need to contact Airbnb in your country and quote the booking reference that would have been issued to you when the guests booking was confirmed. That reference number will be on your confirmation email. For you Daniele the phone number in Italy to contact is +39-06-99366533..... You can also contact Airbnb via their Facebook page or, if you have a 'Twitter' a/c via that avenue.
You will find the Airbnb help desk to be very helpfull and accommodating and I am sure they will be able to resolve your issue.
You will also find that Airbnb payments are extremely reliable and occurences like this do not happen often. In most instances they happen because a host has not familiarised themselves with the rules of hosting and payment and have given Airbnb incorrect payment information.
Good luck Daniele, Brenda and Nola.....I hope you can get these problems sorted out...cheers.....Rob
