New host "ranking" criteria and bargain hunting guests

Jennifer62
Level 4
Montclair, NJ

New host "ranking" criteria and bargain hunting guests

Just had a guest ask for days and then start out on a prolonged negotiation of discounts. She wanted me to block the days BEFORE she booked. I sent her a special offer which SHE DECLINED TO BOOK and then logged on to see that AirBNB said I was turning down bookings. Excuse me? 

 

Searched to see what was up and found this: "No guest likes to have to send 4 or 5 requests to find an available place so we expect that if your calendar shows you’re free, you accept most requests. Make sure your listing’s calendar reflects the days you’re able to host. This way you’re more likely to get reservation requests that you can actually accommodate."

 

How about this revision? NO HOST LIKES TO GET REPEATED REQUESTS FOR SPECIAL DATES AND RATES only to have their best efforts turned down. Our rates are clearly stated. We also say why we charge what we charge. 

 

Something has to be done about AirBNB's anti host policy. IT IS getting way out of hand when you can spend hours trying to accomodate someone and then get penalized when they flake out.

3 Replies 3
Rebecca181
Level 10
Florence, OR

I agree. These little 'pointers' (admonishments) that the ABB computer automatically spits out frequently present as pro-guest and anti-host. As are many of their policies these days. Don't think they can have the former (guests) without the latter (hosts), so I expect if enough hosts make a big enough stink for long enough the pendulum might swing the other way; or, hosts who have other options of where to list their places will explore those opportunities. One way or another, something's gotta give. 

Ben205
Level 10
Crewkerne, United Kingdom

@Jennifer62I sympathise. I also believe though, that there is no point negotiating with guests on price. As you say, your rates are clearly stated - why change them?

 

We have a 3-night minimum stay. We get plenty of requests to change this to 2-nights but always decline. Most then book for 3-nights!

 

Try to ignore the automated messages.

Helen3
Top Contributor
Bristol, United Kingdom

I agree, the best way to avoid this situation @Jennifer62 is to confirm with your guest the price on your listing is your best rate, and that if they want to pay less, to find alternative accomodation within their budget.

 

No blocking dates, no holding dates without a confirmed booking.

 

If they want your place and it's still available they can book.