@Rebecca181 I saw this- it’s at An all time high. Personally I think doing this will just make their system fall into further disarray (grow too quickly) and I thought the Very unfortunate event which took place in California was what mainly impacted their stance in the market.
As a company- they do bad by not sticking to one single strategy,
-they initially build their business on the concept of live like a local, live with a local but then allow cooperate commercials hotels to join but do not really treat them as a separate category, it’s all somehow one.
-They go on about transparency and reviewing being their main focus but then when someone complains of extortion they only refer to their “contents policy” vs both this and their “review policy”. Its also very unfair that they maintain giving guests power to review despite rule breaking. Pushing veteran, High quality hosts towards their competitors.
- Safety is their main issue but accounts are only dis activated If the user continuously breaks their rules and are reported. Unfortunately not everyone reports an issue out of not “inconveniencing” or getting a bad review.
-Current hosts are their biggest asset but rather than say we stand with you, they vilify and alienate them in such a huge way as to not affect their IPO stance etc. Realistically this is when marketing and PR and communication comes into place. Hiding from the issue or mentioning once is not enough- neither is moving the safety/security tips to another place in the app/website. Coming to a process agreement and time frame- rolling it out and pushing their immediate marketing to be focused on safety/verification would do more. Consumers remember the bad but what sticks was how the situation was then dealt with.
They could honestly be so amazing and this forum is full such amazing and innovative ideas- who better than the everyday user to help build and improve your systems- but no, such a shame. I have met hosts who are doctors, buyers, coders, housewives, property managers, so many amazing professions and skill sets - such a pool of talent and free ideas and no real difference.
Rant over- I wish you luck and have a beautiful day! 🙂