@Albert94
When I first started hosting in 2015, I didn't have a lot of help at all nor guidance but I did turn to the CC to get advice from seasoned hosts, and to pay it forward, I am now doing the same for the last 2 years for other hosts. I am glad you felt helped by me. And I am grateful in return that you actually took the time to acknowledge that you felt my advice was sound and good.
I know I threw a lot at you, but I was only trying to keep you from making future mistakes that so many others hosts have made. Good to know that you have updated your listing, as well as put a plan in place to keep others from getting frustrated. Its important to think ahead of time for the guests because I have learned that many actually need their hand held.
Wishing you all the best but keep in mind, its UP TO YOU if you want to refund or not. I know you opened yourself up to received advice and opinions from other hosts, but that doesn't necessarily mean you have to be "pushed" to give a refund. None of us live in your shoes, nor do we know what you can afford to do, but what's important to note in this situation is, "How would you liked to be treated by your hosts should this happened to you as a guests?"
I have given back a partial refund to a few guests when the mistake was THEIRS, not mine...(potential cat allergies and they couldn't stay) but I always note their ABB review that they should always take the time to view the entire listing and check for pets since they do have an allergy. This honest and fair review tells other hosts who read my reviews that the guests had to leave early due to negligence on their part, not mine. I was not required to give back a refund, but did so because I wanted to. Sometimes, a guest will book and not tell their traveling companion that the listing has cats.....to prevent this from happening again, all of my potential bookings have to write answering my questions: " Do you and your traveling companion, spouse, or friend, like cats and dogs?"
Working out beautifully now even though my listing from the beginning has had 3 paragraphs about our furry babies, and 4th photo on my listing is our beautiful cat HOKU RACER.....'Star Racer".
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If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
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