Pre-Approve & Decline & Availability Notice

[Tan50]

Hi, I recently receive an enquiry today which the guest selected the dates to book 2 nights from today's date. however I did checked my availability notice is set 3 days notice. So i am a bit confuse how come the guest can manage to set the date to send me an enquiry. However I did heard that we need to answer to enquire within 24 hours , is it to response to message only or i will need to click the Pre-approve or decline button. I'm worry to get bad ratings if my response slow and I am new to this, appreciate that some experts here can help with my queries. Thank you.

[Branka-and-Silvia0]

@Tan50

Since your advance notice is 3 days in advance your guest couldn't instant book 2 days in advance (even if you have instant book option) but he can send you an inquiry.

It is the same for all guests who don't meet your booking requirements for example travel with kids or pets and you have no-kids, no pets house rule etc...

If he sent you an INQUIRY and you don't want him to book then you can just answer in the text but if you want him to book then you should pre-approve him.

If he sent you a REQUEST then you have to accept or decline

Declining an INQUIRY has no consequences for you

Declining to many REQUESTS can have an impact on your search ranking, your acceptance rate and your instant-booking option which can be withdrawn