This applies to airbnb in Thailand
Our apartment building has recently put up very threatening signs about short-term stay. The sign says ‘that day/week rental are not allowed and illegal. They also report that travellers who do not report to the juristic person will be sent to the police station as a trespasser and will be prosecuted by maximum law.’ It also asks other residents to notify the juristic office if they believe people to be staying on day/week rental.
As owners, I am not really worried about the signs even though there is a police station located nearby. However I am worried about the effect on our guests.
Since the sign has been put up, the security guards seem to be more difficult and are asking many more questions. The last guests who stayed with us said that they did not feel comfortable staying in the building.
Therefore we decided to notify our short term guests and many of them feel uncomfortable staying with us. However they do not feel they should cancel as they will receive a cancellation fee.
Can you please advise what to do as we want to keep a good relationship with Airbnb? We have currently made the building unavailable to book until we receive some advice. We could cancel all the bookings, but we would be penalized financially by your website and lose our super host status. Even if we are not breaking Thai law, the building could make the experience uncomfortable for our guests.
We have a guest arriving tonight which we will allow to stay but the other guests are not happy staying with us. They have told us that they have already booked other accommodation. What do you recommend? Some of the bookings were instant book and we are currently a superhost.
Thanks for your help
Marek