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Emory2
Level 1
Hampton, VA

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Do you confirm or deny a booking based off a guests profile picture?

4 Replies 4
Lawrene0
Level 10
Florence, Canada

It is not possible to do this, @Emory2 . Hosts cannot see a guest's profile picture until after the booking is confirmed. 

Donna519
Level 4
Bali, Indonesia

Lawrene is correct and even if you could as it was the way before Airbnb changed it, it would be a pretty silly thing to do, just to decline someone on his/her appearance...

Linda108
Level 10
La Quinta, CA

Sometimes I have in Instant Book reservation from someone who does not have a protrait picture and I ask that they provide one.  Usually they comply.  If they did not, I would cancel the reservation as that is a requirement for me.

 

Actually, I did notice that if I look at my smart phone app, I see the guest picture. On my lap top computer I do not see the profile picture.

Stephanie
Community Manager
Community Manager
London, United Kingdom

Hi there,

 

As your fellow hosts have details (thanks @Linda108 @Lawrene0 and @Donna519 ) you cannot accept or deny a booking based on a guest profile image. If you'd like to learn more, please refer to our Nondiscrimination policy for greater insight @Emory2 .

 

Thanks,

 

Stephanie

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