Refund for guest

[Michael-and-Sonya0]

Hi,

I had to cancel a booking for our listing.  AirBNB notified me that the guest had been fully refunded - 2 weeks ago.  The guest has just contacted me for a 3rd time to ask when they will be refunded.

Who can they contact to get details of the refund?  It should not take this long - as I assume it is an electronic transaction.

It is not a good reflection on AirBNB.

Regards,

Sonya

[Aurora15]

Try this:
(855) 424-7262

[Aurora15]

Try this:
(855) 424-7262