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Refund for guest

‎08-09-2016 12:27 AM
Michael-and-Sonya0
Level 1
Woodanilling, Australia
‎08-09-2016 12:27 AM

Refund for guest

Hi,

 

I had to cancel a booking for our listing.  AirBNB notified me that the guest had been fully refunded - 2 weeks ago.  The guest has just contacted me for a 3rd time to ask when they will be refunded.

Who can they contact to get details of the refund?  It should not take this long - as I assume it is an electronic transaction.

 

It is not a good reflection on AirBNB.

 

Regards,

Sonya

‎08-09-2016 12:27 AM
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2 Replies 2
‎08-09-2016 12:58 AM
Aurora15
Level 2
Texas, United States
‎08-09-2016 12:58 AM

Try this:
(855) 424-7262
‎08-09-2016 12:58 AM
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‎08-09-2016 12:59 AM
Aurora15
Level 2
Texas, United States
‎08-09-2016 12:59 AM

Try this:
(855) 424-7262
‎08-09-2016 12:59 AM
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