We had a family emergency and i had to go to the hospital via ambulance. I had pulled my back moving patio furniture to pressure wash the deck of our country home.
The guests arrived earlier than check in and my 15 year old was finishing cleaning.
She didn't do a perfect job - but the dishes were done, a little wipe was needed in fridge and stove.
A bit of dust in the bathroom and a bin of new toilet paper needed to be put in the cabinet.
They are requesting $295 refund for one night of a 2 night stay.
I'd offer $100 discount plus $50 cleaning refund, but I'm not sure the difference of $145 is worth my time to hold my ground.
The place is beautiful, the linens were clean (she was putting pillow cases on the last bed when they arrived).
They are there now. Please chime in on what you would do.
The wife was so freaked she couldn't understand the stove element dials.
Just bad first impression?
What would you do?
We know they will leave a poor review. However, if I'm honest, they were pretty heartless.