Refund

[Nikko0]

I had a guest cancel and agreed to refund him his money. I sent it through Airbnb resolution center and want to make sure that I am not actually paying him money I have not received yet. I just want to make sure I did it the right way for refunding. I'm asking because I received an email from Airbnb about this with the statement " We'll deduct $145.50 from your next payout and send the money to Nathan". I really hope that doesn't actually mean that since I never received his money, but rather Airbnb did. They will refund his money, riiight, not me personally?

Nikko

[Sarah977]

That message means exactly what it says- they are going to deduct the $ for his booking from you. Did he actually stay and cancel his booking part way through, or was his reservation for the future? If he already checked in, then the $ has already been released to you and will be deducted from your account. If his original booking was never used, even for a day, then there is something wrong because the funds wouldn't have been sent to your acct. yet. In that case, you need to contact airbnb to sort it out.

[Nikko0]

He cancelled it and then requested money through the resolution center, which is where I sent it from. it was a future reservation.

[Jeff158]

Hi @Nikko0

Ring your superhost phone number emmediately, its on the e-mail you got saying you're a superhost. Explain what's happened and keep your fingers crossed you've not just lost $145.50

I've also got my fingers crossed that you didn't accept a cancellation request from this guest.

[Nikko0]

@Jeff268

Thank you. the number is not there though. 😕

[Nikko0]

@Jeff0,

I found the number and called. All is well, thank you. I did everything the way I was supposed to. Thank you! 🙂

Nikko

[Fred13]

@Nikko0I would just keep an eye on your 'Transaction' pages (past & future); those are the words the ~computer~ uses with a cancellation. It is 'saying' there will be a deduction from 'expected' income (see Future Transactions). I would not worry about, till further notice of course.

[Nikko0]

Thanks @Fred0. I did reach out to them on the phone and I learned it was done correctly on my part, just the wording is ambigous.