Remotelock / Lock State Dashboard "upgrade"

[Tom-and-Christen0]

If you have a Remotelock unit, expensive, expensive but generally very decent...did you get the "upgrade" that took away the ability to send access instructions to your guests by email automatically? I have contacted their customer support as I will give them the benefit of the doubt that it's an error on their end, but, wondering if other hosts have been surprised by this, too?

When spending over $500 for a lock, the ability to manage it via the web interface ought to be part of the package.

[Lisa723]

I use the Resortlock and I haven't seen any change in automatic instruction emails. When did you see this?

[Tom-and-Christen0]

Just this morning...I contacted the rep I worked with when we bought the lock and, to his credit, took my concerns seriously and responded quickly:

Great to hear from you, and thanks for your detailed and pointed thoughts.  I agree with you on everything.  We actually did identify a glitch in our "grandfather" logic in our software - we did not intend to remove any functionality for you, and all other existing customers.

Our Dev. team is working to fix the issue.  I don't have a timeline yet, but, you should have the guest email notification tool restored soon.  In the meantime, if you're seeing any other specific features that are now inactive, or otherwise concerning, please don't hesitate to articulate those to me.

It's just part of being on the bleeding edge of technology!  Thanks for your partnership, your patience, and let me know if you have any questions, or additional lock needs.

[Tom-and-Christen0]

For what it's worth, I did two access setups today - one worked, the other did not. So, I do believe them when they say they are working on it...for what these locks cost, it's nice to receive actual human support quickly.

We are still debating buying a second one for our other rental, and in light of these developements are probably going to explore other options before pulling the trigger on something else.

[Lisa723]

Thanks for the heads up...

[Tom-and-Christen0]

If you encounter anything, be sure to let them know...I do think they want to know and this wasn't an intentional stripping of functionality (which I really thought it was when I posted this). I was hoping to get other users inspired to help convince them to turn their policy around, but, I don't think it is necessary!

[Rebecca-And-Tom0]

DO NOT Buy RemoteLock from Lockstate.  These are horrible, no customer service, and they charge you exorbitant fees to "restock" the defective locks. 

We purchase 5 locks, 4 arrived with damaged plastic,  after 4 were installed, we had "problems" - one guest was locked out with their pajamas on and no key to their car --- in 45 degree weather!!

I AM WARNING EVERYONE - DO NOT BUY -- you will be sorry.

[Kenneth12]

I have to say,  I'm not very happy,   especially with the lack of customer service.   (They've finally updated the app,  so it is not horrible anymore).   Never had a lockout though-- they seem to work when they work.

Two years ago,  I had the smart thermostat ($400),   while I was away it turned up the heat to the maximum (95F) and wouldn't go down ... their customer service ignored me ... that was a nice bill ...