Review advice
First of all our house rules state explicitly that guests are not to have visitors. The reason we have this constraint is
that recently NYC only allows for a maximum of 2 guests and would not want additional foot traffic of visitors.
We had 2 guests book with us for a few days that stated their purpose of their visit was to perform a filmed interview of a
local family at their residence and that they wanted a place close as they needed to move a lot of camera equipment to the
families location.
On the evening of their last day of their stay much to my surprise I saw one of the guests exiting with 4 others
(which looked like a family).
The first thing I did was call AirBnB to ask if I requested the guest's to relocate for the last night could we have any review
they left removed. The support person that answered the phone said yes you can have their review removed. I asked the AirBnB
support person to please email me stating the review would be removed before I ask for the guests to be relocated for not
following our house rules. The support person put me on hold and then had a case worker get on the phone that stated no you
will not be able to have their review removed unless they violated the discrimination policy it can not be removed just because
they violated your house rules. I thought that was the case, I just wanted to check to see if AirBnB had changed their policy.
At that point I decided to not risk getting what almost surely would have been a bad review from being asked to leave.
The guests have already left me a review which of course I do not know what it is until I leave mine.
This is the review I was planning to leave them below in quotes.
"I can not recommend these guests as they did not follow our house rules and allowed visitors into our place."
Is that sufficient in this case for other hosts that may be concerned with a situation like this?
They probably conducted their filmed interview in our place we do not have evidence of that though.
