Review glitch - Guest's review of me showing, my review of him not showing.

[Helen350]

It's Friday, I got the usual notification at 8.45am that Monday's guest, David,  had left a review. 

I read it. - Happy & relieved!

I checked my review of him on his profile, - It was blank! My review had not appeared. Nor any others. (1st time user, possibly stayed in airbnbs after mine, but perhaps their reviews not done yet, who knows?)

- I've messaged CS, about getting my review of him on his profile - he was a perfect guest - so deserves an excellent 1st review as a reward & to help his future bookings!  

- Got transferred to a superhost "Community Expert" in Texas, Kyoko, who said it was probably a glitch & s/he would do some digging.

- New Airbnb message: Was my problem resolved? - NOT YET! Have clicked the need to transfer to someone else button.

SO - everybody, when you get your reviews, check that YOURS has appeared on your guest's profile. And chivvy CS if not!

[Helen350]

...... Drawing blanks with CS who say they can see it, even tho' I can't ....

You guys, Please tell me whether you can read  my review of David... https://www.airbnb.co.uk/users/show/282452285 

[Jim40]

Hi Helen...tried the link you provided 3 times.  All I get is the familiar icon of the girl with the spilled ice cream cone, and the message "Oops!!  We can't seem to find the page that you're looking for."

Jim

[Susan151]

https://www.airbnb.com/users/show/282452285

No review there at all.

[Michelle-and-Jason0]

No, sorry. I don’t see a review. In fact, I tried several times and was only able to get his profile to load once so there may just be a general delay, it could take effect later today. 

[Patricia55]

@Helen350 

I had a look and, no, I can't see your review for David, sadly.  Do hope it shows up eventually.

FYI, just checked on a guest who did a review for us today, and I can see that ours is showing on his profile.

[Helen350]

@Patricia55 Yep, I checked 2 other reviews from today & one from yesterday - & mine are showing up on my guests' profiles. Just this one glitch with David's. CS say it IS there.... but probably only checked my list of reviews written - where I CAN see it... just is not appearing on the guest's profile. - Eventually, the CS lady DID say she'd pass to technical support.... so into that big black hole, I guess.....?

[Helen350]

EUREKA! - It's finally appeared,over 12 hours after his review appeared on my profile. Ours is not to reason why........

@Michelle-and-Jason0 @Susan151 @Patricia55 @Jim40 

[Sarah977]

@Helen350  I once had a 3 day lag in my review appearing. Now I try not to sweat the small stuff where Airbnb is concerned 🙂

[Helen350]

@Sarah977  Fair point, - I guess because the chap was a new user, on a multi-day trip & I was his 1st host, I wanted him to have the benefit of the review, to reassure the next (& future) hosts. Especially as he had no photo/biography!

All's well that ends well, Who knows whether the tech dept jiggled or whether it fixed itself? Took half a day to get my point across to CS.................. Of course!

Had just wondered whether this was 'a thing'..... Don't know why I bother.... didn't effect me just guest.... & I rather think he was the sort not to care about gold stars & 'brownie points', as we say here! 

[Sarah977]

@Helen350  Only half a day to get the point across that your review hadn't appeared on the correct day? You must have had a really savvy rep 🙂

I also try to think of being considerate re reviews for guests- I don't mean saying they were great if they weren't. I mean that I actually pay some attention to their past reviews if they have some, and if they were good guests, I try to mention something about them that no other host did. If all the previous hosts said they left the place super clean, I try to touch on something no one mentioned, like that they were great communicators, or had a wonderful sense of humor.