@Susan
I think that is a bit simplistic Susan, it could be that Bo's guest was not even supposed to be there in Bo's listing....who knows! These strange situations do crop up and mention of the guests 'side order' may not be the entire story!
I agree @Sarah977 that CX review editing should be possible....and it is!
I once had a couple here and the male guest's name was 'Cooper'...his wife and those around him called him, Koop!!
They were nice enough guests but when it came to review time....my fault for not checking but, good ol' spellchecker had changed his name from Koop to ......."It was lovely to have Lorraine and 'Poop' stay here.......! Horrified at my mistake we both got onto CX and they did agree that this could cause offense and they did change his name in the review back to...Cooper, for us!
So it can happen, editing by CX can be done!
But Susan we just don't know the depth to which this guest of bo's put himself in the....proverbial.
Look I am really critical of Admin lately.....last little bit of totally useless 'tinkering' has now showed up around the world! The booking calendar has disappeared from the 'Inbox messages'
I am totally convinced, for some reason which escapes me, they are making hosting as hard as they possibly can for us. These little changes make absolutely no sense, they just make doing our job more secretive, complicated and frustrating.
So I am seriously not a lover of company support at this moment but, in this particular instance I do feel they acted appropriately!
Cheers......Rob