Review reminders

Julie121
Level 1
Grange, Australia

Review reminders

I have not recieved a reminder / invitation to review a recently departed guest. I am unable to find a way to review her and it seems that the lines of communication with Airbnb have been restricted so I am unable to ask any questions. I'm a bit dissapointed as our reviews play an important role in our appeal to prospective guests. 

Any ideas?

Julie 😞

1 Reply 1
Clare0
Level 10
Templeton, CA

@Julie121 I see on Airbnb's twiiter feed, @airbnbhelp, many complaints about this.  I don't know what the problem is but I suggest that you contact Airbnb to manually send out review reminders to you and your guests.  Have the reservation codes at the ready.  Here's how to contact Airbnb: 

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highligh...