Reviews - Double standards

[Luke279]

Hi everyone 🙂 

I want to ask hosts about double standards from airbnb in terms of how guests can review us hosts when a booking is cancelled in the 48 hour window leading up to the booking. If it's been cancelled by Airbnb through extenuating circumstances, or any other reason valid that guest can still leave a review, either out of frustration, malice, or however they justify it. They get to comment on categorise they haven't experienced , i.e cleaning, value, location etc etc as they never attended the reservation, yet feel they have a right to review the listing as they please. 

I have experienced this so many times, especially lately with the situation we are all in, guests want to vent and the nearest thing is us hosts. I honestly don't think they realise we can review them back, though i refuse to as it just becomes petty. 

The massive issue with this means us hosts then have to contact support and try get the review removed, which can become a long process especially now with the backlog. 

Surely this should be an automatic feature if reservations are cancelled for legitimate reasons neither guest or host can leave review?!  

[Sarah977]

@Ute42  Haha. Not siding with Airbnb at all- just trying to figure out how it would work. So the guest would have to take a photo of himself inside the house if he cancelled same day, but after arrival, in order to prove he was actually there, and if the guest couldn't produce that, they wouldn't be allowed to leave a review? That sounds like a workable solution.

[Ange2]

@Sarah977   Sounds like a good idea. But I doubt Airbnb would implement it,  too much work for the guest and for Airbnb.  Easier for them to just ignore the problem considering it only impacts the host negatively.