I am starting this discussion in hopes that AirBNB management will see it and modify their Superhost qualification requirements because SO MANY of us have replied to this discusion all in agreement that they should change the requirement. SO Please reply and comment if you agree this should be changed.
I am a Superhost and quickly on my way to losing my Superhost status even though my superhost level of service has not changed one bit.
I have learned that you must maintain a certain percentage of reviews to keep your superhost status. In other words, if enough of my guests do not decide to leave a review I will end up losing my superhost status.
First, in my opinion, asking your guests to leave a reviews is EXACTLY like a waitor at a restruant asking you to leave a tip. It is just simply rude no matter how you slice and dice it.
Second, I now have 4 regular guests who come stay every week and/or 1-2 times per month. It is ridiculous for teh same one person to have to write a review 4 times a month, every month, month after month, for me to not lose my Superhost rating. To ask them to do so so I do not lose my superhost status goes beyond being rude but becomes abusive to my guest. Additionally, 4 reduntant reviews from the same guest every month, 24 of the saem reviews from the same guest in 6 months, my review panel will certainly start to look suspicious like they are made up reviews.
Third, it is well know in life that happy customers are less likely to leave a review while pissed off customers always leave a review and that is true no matter what product or service cosumers buy out there. Also many people are just people that do not spend their time to write reviews.
Requiring a superhost to make sure all of their guests write reviews to keep their superhost status is an incorrect system design that does NOT serve the guests whatsoever. Having to secure enough reviews to firts earn your superhost status is fine but once you are a superhost, percentage of guests writing reviews shoudl no longer be required.
So what do you think? Please tell AirBNB to change their system or you yourself will eventually be a superhost that no longer has a superhost rating just like me.