Reviews

[Chris116]

I want to know which guests are leaving me low  reviews on cleanliness , are you kidding me I have the place professionally cleaned between EVERY guest. If a guest has a problem they could easily tell me instead of leaving a 3 are you kidding me. 

[Paul0]

Hi @Chris116,

You'll only be able to speculate who has been giving you what scores. Airbnb don't give you the full breakdown.

If you'd like to gather more feedback from Guests then connect with them after the booking (probably off platform) and ask them for 'warts and all / help me improve' feedback.

My suggestion, don't sweat it... you have a lovely place and are clearly a great and successful Host.

Cheers,

Paul

[Zachary3]

Hey Chris, 

I might be able to shed some light here.

The issue primarily arises from a conflicted definition of cleanliness. What you may be acustomed to may come as a shock to a guest. As a guest, I can tell you I have ran into my fair share of near deal-breakers, from exposed dryrot in the doorframes to early signs of mold in the bathroom ceilings. Although my examples are incredibly extreme, your guests are probably catching things you and your cleaner are overseeing. 

The only way to be sure is to reach out to as many guests as possible and ask for honest feedback. A few of my hosts have left notecards to fill out about guest stays that stay off Airbnb's platform. You can set up a similar feedback system to collect suggestions after each guest stay. 

"Hi, my name is Chris and I am leaving this note for you to fill in any suggestions you have about my place. I want to improve the quality of my unit for my future guests, so your input really matters. What can I do to make my place the best place possible?"

Also, some guests might be finicky about "cleanliness" or just looking for any excuse to vent about a horrible stay which you had no hand in. I work in real estate, and the negative comments people leave on our social platforms are hilariously inaccurate and clearly malicious. 

The only way to combat the fake or malicious reviews is to make sure all your rational, happy guests leave honest and positive reviews. 

[Andrea9]

@Zachary3

You know how women often grouch about husbands/boyfriends not cleaning properly and the guys have no idea why?

Maybe you can get a picky female to roll a critical eyeball over the space as if she were a guest.

Another thing is that we hosts know our apartment and are familiar with dings and unremovable stains that just don't phase us. Guests see it for the first time and only see a stain in the floor varnish as a stain. 

If it's something you really can't help, mention it when checking them in. That puts them at ease.

[Zachary3]

Totally agree.