I came home to a damaged and filthy home with rubbish everywhere. They found an unused credit card in my drawers and attempted fraud. Left cocaine on my balcony table and a marijuana grinder. Stains on my cupboards, walls and carpet. Ate food from my cupboard and broke my bathroom door lock. To make matters worse, their account is completely fake and they have since changed their profile photo from a young couple to an old white man but claims to be native in Indonesian, however their Government ID was apparently verified! There has been no recourse, Airbnb even let them post a negative review on my profile after I opened the resolution centre, so after they knew there was a case against them.
However, after 10s of emails back and forth with Airbnb I've been passed on to two members of staff and have been repeating myself and sending the photos and invoices for the damages again and again. The emails to Airbnb are now bouncing and 'not received'. I have had zero compensation whatsoever under the so-called Host Guarantee even though I have a police report for all the above.
A quick scan online shows Airbnb aren't the best at customer service. But what compensation can an overly trusting host get back?
