SMART PRICING - Disaster !!!!!

[Gabe5]

Just a warning ...

I have found that my Smart pricing has gone a bit crazy and listed the absolute maximum prices for my rooms for the next few months for absolutely no reason - I have spoken to Airbnb and they are investigating but I am not sure how long the prices have been incorrect and have noticed a slow down in bookings , in fact the next few months are pretty **bleep** empty !

A nightmare frankly and Im guttted.

[Marzena4]

@Gabe5 Sometimes it is good to check whether the topic is not yet started:

https://community.withairbnb.com/t5/Host-Voice/Smart-Pricing-Bug-erratic-algorithm/idi-p/518939

[Linda108]

Did you stop the Smart Pricing for now, @Gabe5?  I just saw another post about the same issue.  Keep us posted as to how this works out for you.  Good luck

[Lizzie]

Hello @Gabe5,

Thanks so much for highlighting the difficulty you were experiencing last week. I did pass your feedback over to the Smart Pricing Team, and so I wanted to update you on this:

"We had an issue on October 3rd that affected price tips and Smart Pricing for 19 hours. It only affected a small number of bookings, and our team worked to quickly fix the problem. Smart Pricing and price tips were back to normal on October 4. In addition, our team has put checks in place to prevent this and similar issues from happening again."

I hope this information is reassuring to you, please do keep me updated though on how it is working for you. 

Thanks everyone,
Lizzie

(Just mentioning you @Linda108, as I thought you might find the update interesting) 🙂

[Gabe5]

Thank you Lizzie...

Are you sure it was just 19 hours ? Last year November and December we were fully booked.... this year so far is looking very grim so I put this down to the smart pricing issue effecting bookings.  I guess jsut have to keep my fingers crossed the bookings roll in over the next few weeks.

Dont think Ill be trusting smart pricing again however.

Much appreciated you getting back to me.