Another nightmare weekend. Saturday I fell asleep at 12 midnight, as horrendous personal situation (is this wrong!? Do I need to be 24/7 *woke*)
woke up at 5am to see dozens of calls - around 1am / 2am time - from guest who had ‘left keys in uber’ .
i can’t understsnd why the guest didn’t recall her driver - his number would be listed in app - and get keys back.
Anyway, at 5am I wake up - message and tell guest how to get emergency set of keys. Bingo! She acknowledges she’s back in flat!
She messages next day, to say ‘sorry, don’t worry, chatted to driver, I’ll get keys back, before I check out.’
So today Monday. Guest checks out. Sends message. ‘Not able to get keys back, I had to rush to catch my train’
I phoned Airbnb to log issue and commenced resolution claim. I just charged the ‘labour’ to Change barrel on 3 locks. Not whole new locks. No charge for all extra keys I had to cut for me, cleaner, my new guests, arriving this same day at 3pm! I tried to be reasonable.
Weekend guest accepts the charge, but of course leaves retaliatory review.
Nearly 6 years of hosting Airbnb? How do I feel? Defeated, unsupported, guests can ruin hosts, no fairness, a platform hosts built and pay for with fees , yet treated with utter contempt! Superhosts lost because of guests like this!
And *supposed* voice of hosts (the biggest joke of this century) @laurachambers
you ignored me last time when a guest literally sh*t all over my apartment! But when are you going to step up to your role - supporting hosts? - stop guests who are charged via resolution centre, from leaving reataliority reviews???? I appreciate this is rude, but apart from staying with superhosts all around the world - utterly pountless as so biased- and documenting how amazing it all is. What is your response to hosts like me, who are totally hacked off with Airbnb? A totally disillusioned host worn down by Airbnb policies?
