Deal with MY bug if you can
As you migh know there is a "Stats" section that one of its goals is to give us a more detailed view of the stars we get. It is a detailed summary of the amount of stars guest gave us per category and by level basis. So for example if I checked to see my Overall Experience category it will look like this
5-stars ............... X
4-stars ............... Y
3 stars ................ Z
2 stars ................ J
1 star ................... K
where X,Y,Z, J and K refer to the accumulated sum you get on each star
And you also get a brief comment of what is the percent of guests that gave you 5 stars for each category and if the last one gave you 5 stars it will tell you so. It looks like this:
"Great work! Your last X ratings were each 5 stars. Overall, you’ve received 5 stars 89% of the time. On average, hosts near you get 5 stars 72% of the time."
And here is the BUG!
If your last guests would rate you as a 5- stars for e.g. in OE, you would expect to have X+1 reviews in the detailed view of the stars. Well, not my case. I can also get X-1, just X, and less often X+1. Yes, the system sometimes substracts the stars I earned instead of adding them to the total. And if you ask me how could I know that my last review was a 5-star one, it is because the last part (the wordy Great Work! Your last X rating bla, bla, bla) is working fine. So this is how my stats could end up looking if someone gave me 5-stars.
5-stars ............... (X - 1) >>>SUBSTRACTION<<<
4-stars ............... Y
3 stars ................ Z
2 stars ................ J
1 star ................... K
And to one side
"Great work! Your last (X+1) ratings were each 5 stars. Overall, you’ve received 5 stars 89% of the time. On average, hosts near you get 5 stars 72% of the time."
As the system sometimes adds, other times do nothing while others subtracts is that I have almost the same stats than 6 months ago. I though I was totally alone in this issue and then I meet 2 other guys that have the exact same problem. One of them is clueless of when it started but I was shocked when I heard that for the other one this started after he crossed the review number 200 in his listing. Exactly as me! So, there might be others facing the bug that substracts the rating you earn. Terrible, don't you think?
Now, in terms of how CS deals with this the answer is they just didn't. I might have talked with almost 20 assistants and half of them didn't address my problem well while others just ignore it (I haven't heard back from them). To get the attention of one guy of CS I was on the need to send them tons of screenshot of each instance of my reviews. With one of them I made a review of a departing guests in sync while I was calling her and she (fortunately) was able to really see there is a problem. Unfortunately this CS guys are with their hands tied. She send the ticket to the tech team and I never heard back from them. It is lost in the dark. I reported my problem 6 months ago. The CS girl wrote me back about 2 weeks ago to tell me that she didn't get a response yet form the teach team but they are working on this. Honestly, I don't believe it. There must be dead line to get a problem solved. Six months sor a critical issue is embarrasing!
