Spam/solicitations in Message Center; cannot decline after reporting/blocking, timer still on?

[Kenneth12]

Hello all,

Received the following wonderment several times today:


Anyone else gotten stuff like this?

I reported then blocked.    Mobile still shows the timer ticking down,  but I can't message or even decline.  Un-reporting the message doesn't help.

Does anyone know if the timer is really still counting against us here,   or if there is a way to lift the block so I can message in order to stop that?

Thanks as always,

Ken

[Stephanie]

Hi there @Kenneth12 ,

Sorry to hear your getting this spam! Can I just check you have reported it to the customer support team? If not, you can do so here: https://www.airbnb.co.uk/help/contact_us

Thanks,

Stephanie

[Ann489]

@Kenneth12   I hate to tell you, but CS is not going to do anything about it.   I had something similar happen a few weeks ago.  Ended up dinging my response time percentage--even though the alert staff of trained Aibnb CS professionals said otherwise.  😛