Need some advice around reviewing a guest I had recently stay. I feel that suited to a hotel is harsh, or is it?
I've just had a guest check out. She requested information on how to get to the bus terminal as she needed to get the bus to go to Vermont.
I advised her of the options, bus out the front (45 mins to destination) or cab/uber/Lyft (10min ride) and strongly recommended she book a taxi/uber/lyft to get there. She advised she would organise for the ride sharing option.
Got woken up at 5.45am by her banging on my door, saying she has left one of her suitcases behind (she left it downstairs on the couch open with all her clothing/lingerie/toiletries spread across my new couch) I repeatedly requested for her to take it with her upstairs however she continued to leave it there. Then she starts begging me to drive her to the bus terminal, as she hadn't booked her ride and she will miss her bus to Vermont. There were a couple of other incidents as well. She was late with check - in. It appears this guest has issues with time.
I love helping my guests out as much as I can, however to be woken up at 5.45am....wasn't too happy! Also, I don't normally have a car, it just happened by chance that I had borrowed one for the weekend.
Thoughts on reviewing?