The Guest wants to extend his stay, but complains about price of holiday stay. What to do?

Olga464
Level 10
Kyiv, Ukraine

The Guest wants to extend his stay, but complains about price of holiday stay. What to do?

He booked 20 euro a night per room for few days.

And preholiday price for 2 days (the ones he wanna extend for) is 24 euro a night per a room.

He completely takes my brain out saying:

 

"Why your price is  SUDDENLY SO HIGH for the next few days?

Is it because I told I want to extend?"

 

I wrote to the support team asking to connect with the guest and confirm if he will be extending or not.

For the rest, as I understand, if it's not extended I can freely see him off at 12.00, and if somebody books, it's his fault, not mine, that he decided not to extend dates in time.

 

What you think of this type of Guests? Share your experience how you behave in such situations?

Thank you.

 

47 Replies 47

@Kathie21  the guest left. Didn't wanna pay 3 addition bucks per night. So, the topic is over now)))).

Ute42
Level 10
Germany

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@Olga464 

 

Leave him a poor review as You'll be getting one anyway.

 

As You sayed, it's over. Next guest pls.

 

@Ute42 you are my role model !