Undesirable guests

[Sabrina257]

We recently hosted a group and I am looking for feedback on what we should do. First, the lead guest kept pushing us to check-in earlier then the posting allowed. Normally we are flexible but we had a family in and like to honor our commitments. Then, after all the pushing, they did not arrive until 1am the next morning. On top of that they left the two doors to our home wide open...not unlocked, but completely open. This alone caused a potential safety risk as well as caused our heater to run all night because it was trying to keep the house the set temperature during this extremely cold season. We live on the bottom floor so we woke up in the middle of the night freezing and realized that the door had to have been open for at least 4 hours. We have security cameras on our porch and no one else has keys to our home. I sent an email to the guest and his response was like "Oh, sure I can close the doors"...who doesn't close the doors on their home? What should we do? We just received the request for a review of them...but want to handle appropriately. Thanks all!

[CarlandMarilyn0]

Iʻd like to know that this guest isnʻt the kind of person I want to rent to. Please be honest about bad guests!

[Sabrina257]

Thank you

[Marzena4]

Review them including the statement "this guest would be better suited for a hotel environment" - hosts recognize it as a big red flag, @Sabrina257. Thumbs down to prevent them from IB-ing, 2/5 on Communication for that sarcastic reply, 1/5 for House Rules for lack of common sense in heating season. It's just my idea how to handle such guests. I am also on the ground floor and would not stand a guest like that. The rest is up to you, Sabrina. 🙂

[Matthew285]

@Sabrina257, when reviewing problem guests the advice is to be truthful, factual, concise, and keep any emotions / assumptions / speculation out of the review.

It should be rather like writing a newspaper story.

You know the details for this guest's stay better than I, but it would be somewhat like this in tone and content:

"The guest made numerous requests to check in earlier than our allowed check-in time, but on the day of arrival actually arrived late at 1 am in the morning.

During their stay they left the two doors to our home open wide all night, causing the heater to run all night because the temperature outside was X degrees."

Just stick to the facts you can verify. No need to talk about how it made you feel, or why you think they did something. Definitely do NOT ever mention discussions with AirBnB (which can cause your review to be removed.)

Best of luck! And I hope you never have guests like this again!

[Sabrina257]

Thank you @Matthew285