Unwanted re-book

[Carol138]

The first of 30 guests gave an unfavourable review on cleanliness because they discovered a spider in the shower on their third day's stay.  It's a garden bungalow in a rural setting, surrounded by woodland and countryside.  I suggested they might try a less rural setting for their next visit, but they are still set on rebooking for next year.  I have instant book - how can I block their booking before incurring penalties for cancelling?  (I have no desire to incur another yet unjustified unfavourable review from them.)   Pleae help!!

[Carol138]

Yes, you are right, my response was a knee jerk reaction and completely unprofessional, which I regret.  I tried to take it down, but was told it was too late.  I will learn from this.  However, I still have no desire to re-book these guests, and they have since made it perfectly clear they are set to do so anyway - which is why I posed the question in here as to how I can prevent it via instant book.  It appears I can't, unless I disable the funtion, which I have. 

[Luigi89]

Hi Carol, for me it is not a problem: if they want to come again, it mean the spider is not so important.

Best regards, Luigi

[Carol138]

Not for them perhaps, but I have no intentions of risking another bad (and what I truly believe is an unjustified) poor rating from them again. I'd much prefer them move on elsewhere!