Very Late Checkin / Strict Refund Policy -- how to handle it?

[Matthew25]

I have a strict cancellation policy and instant book is turned on. A guest booked my listing and then later requested a checkin time of around 1am, far past when I usually go to sleep. Should I give the customer a full refund or keep 50% as the strict booking policy would usually suggest? My listing says to inquire first if a guest wants to arrive after 10pm, but the guest used Instant Book. The guest has stated they want to find another place.

Here is what I was thinking:

 - try to re-rent the room

 - if the room is re-rented, give the guest 50% of the revenue (up to the 50% I kept from their booking)

What do you think?

[Dave-and-Deb0]

Hi @Matthew25,

I think you need to provide a 100% refund and please understand that I usually do not take this stand.  If you want guests to contact you for a late check-in, you should not have "24 Hour Check-In" selected as an ammenity.  Since you do have it as an ammenity, I think you should provide a 100% refund and move on.  If you did not have 24 hour check in, I would agree with the 50% refund.  Please see how 24 hour check-in is described in the screencapture below.

Dave