Fortunately we have not had any really bad reviews (as yet).
BUT I know it is likely to happen at some stage. Not because of something we did, or not did, or something we said, but just because someone may have had a Shi**y day, where the kids played up and the husband went walk about and left the wife to pack the car and get ready (or vice versa!)
And I agree, that all hosts should be allowed to have 1 in 10 reviews removed.
With the way the system is set up at the moment, for a Superhost, a bad review can be detrimental, even when you have plenty of good reviews already. This could mean that you loose your Superhost, and for some Superhosts that may mean swapping to another provider. YET Airbnb benefit greatly from the Superhosts. With less problems, higher standard, more bookings, etc. etc. SUPPORT, SUPPORT, SUPPORT!
Airbnb the ball is in your court! ☛ ⚽️
Lets come up with some WIN-WIN solutions.... 🙏 🤝 👏🏽 🤩
Jytte (=Utah)
Your Friendly Airbnb Host