Warning About Airbnb property Manager - Andchill Property Management

[Arto0]

Hi fellow hosts (or aspiring hosts)

I engaged a company called Andchill Property Management to turn my apartment into an airbnb property.

I can not say one good thing about my experience with Andchill airbnb property management. They promised the world and delivered nothing of what they said they would do. I recommend you avoid this company at all costs!

They say that they will manage the property professionally, ensuring that you can just chill while they do all the hard work. The reality is something different.

First up I paid $8,000 for them to furnish my apartment. I was really underwhelmed with their furnishing job. There was only one bedside table and lamp in each bedroom, and no art work on lounge room walls. They put in the cheapest Smart TV that I wasn't able to connect to Netflix. The TV did not even have a cord to enable it to connect to the aerial. I had to purchase that myself. I complained about there not being bedside tables and lamps beside the beds and they said sorry too bad, budget was spent. I just thought it was not good enough and I said i was happy to buy the extra tables and lamps myself. Then they lie to me and say that they got it from a direct importer but if I go to Freedom I could find similar. I then happen to stumble onto the bedside tables at Kmart for $19 a piece, and the lamps $12 each. I found all the other cheap furnishings at Kmart also.

They promised also to screen for the best guests. They do not screen at all. They let in anyone. I had so many complaints from the other residents in the apartment block on the standard of guests they were allowing in - causing havoc, parties all night, etc.

They promised professional cleaners that would make everything spick and span. What a joke. One third of the reviews for my property complained about the cleaning saying it was disgusting. There were so many bad reviews airbnb pulled the listing.

Then I just had enough of andchill and decide to cancel my contract. They empty out all the furniture and appliances I paid for and then left the place a complete mess. I had installed new carpet which was completely trashed. There were also items of mine removed from the apartment - a hall runner mat and a glass feature in the ensuite had been removed. The wall of the second bedroom was damaged with shelving they had put in and then taken out - and no attempt to repair the wall.

And to top it off they lost 2 full sets of keys! I never got the keys back from them. The keys are restricted keys that cost $165 a set to replace. After 3 and a half months of complaining I still do not have the keys back and they are refusing to compensate me for the damage to the carpet and the bedroom wall. 

I recommend everyone stay well clear of this company. They made my attempt at turning my apartment into an airbnb a very stressful affair and a complete nightmare.

[Terry15]

These 3rd party management companies NEVER WORK!  Unless you are a rich person and don't want to make money - they will only TAKE AND TAKE.  If you want to be a Host you have to get your elbows into it and do it yourself.

That is the truth - and the only advice you should take.  Sorry for your problems - but just try to get out of your deal with them quickly.

[Arto0]

Hi Terry, yes I leant the hard way. I believed all their promises. I cancelled my contract with them 3 and a half months ago but am still trying to get some compensation for the state they left my apartment. I don't hold much luck of that happening, so now I am focussing on warning others not to fall into the same trap I fell into with this particular company. It has truly been the most unprofessional company I have ever dealt with!

[Isabella220]

Hi Arto,

My experience with them is a nightmare too!!!!! My property has been managed by them for over a month and there is ZERO booking!!!!!!!!!!!!! Now I'm having trouble getting onto the managers! 

I'm going to lodge a complaint with Ombudsman office to get compensation (https://www.fairtrading.qld.gov.au/lodge-your-complaint). I suggest you do the same. They can't just get away like this! My property is in Brisbane city too, hopefully the fair trading office would lodge a class action against them. I'm sure not just the 2 of us have suffered so far. 

Regards,

Isabella

[Deborah542]

Hi Isabella

I've also had a shocking time dealing with andchill. I'm also taking action. If you want to contact me perhaps we can share information on how to deal with them. daorme@gmail.com or 0417282081.

best wishes 

Debbie 

[Lisa1658]

Hi Isabella and Deborah, I'm in the process of putting in a complaint to fair trading also for my property in Brisbane city that they've mismanaged. Let me know how you go. 

Lisa 

[Isabella220]

HI Lisa,

Office of Fair Trading has started processing my complaint. They contacted the company last Wednesday, and chill told fair trading that they'll be in touch with me to solve this problem. However, no communication at all since then! I also try to call or email the property manager, however, no response at all! I didn't get paid for one cent and some more, they don't return my keys!!!!! 

I've spoken to Fair Trading again and they said they can escalate this matter to QCAT that will be more powerful to start legal procedure! 

How's your case? Have you heard anything? Pls email me at nnszdi@hotmail.com

We can ask QCAT to start a class action!

Isabella

[William856]

Hi Isabella,

 i m at exactly in the same situation and i will do exactly like you do ... can you please let us know more about the progress of your complaint ? Thanx

[Feng12]

My email should be *Thanks!

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[Isabella220]

Hi Arto,

After giving them another 2 weeks to fix my things, they still didn't!!!! I have had enough and their CEO doesn't care!

I strongly advise you to lodge a complaint through office of fair trading! I'm doing it now. This is the only way to get them to take some real actions!

[Feng12]

Dear Isabella,

Our ultimate goal is to put the CEO of this company into jale for all his wrongdoings and the mental sufferings he has caused for many of us. Let us get united together to make this done.

Please email me at * Thanks!

Sincerely,

Feng

****

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[Brian773]

Hi Feng,

I want to join your action to Andchill because i have big financial and mental damage from them.

My email *

Thank you

****

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[Isabella220]

Hi Brian,

I just sent your an email about actions we can take against this company. I hope we can stay strong together on this matter so that they pay for the damages the caused!

Regards,

Isabella

[Isabella220]

Dear Feng,

I'lll shoot you an email soon! My goal is in line with yours! I'm suffering from anxiety attacks now and I'm going through lots of tests lately!!!!

We need both financial and psychological compensation from this horrible company!!!!

Isabella

[Isabella220]

Hi Feng,

I just sent you an email about what we should do against this company! i hope we stay strong together on this matter and make the company pay for the damages they caused!

Regards,

Isabella