I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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I started this topic in the Help section https://community.withairbnb.com/t5/Help/Multiple-hotel-rooms-showing-up-in-a-search-for-private-roo... - thought I'd post another one here in Hosting.
So, when I asked Airbnb Help why I was getting Hotel rooms in my search results when I was using the 'Private Room' filter, could there be some problem with the software?, they told me: “Users can filter just to see Hotel rooms but not filter out (emphasis mine) Hotel rooms at this time.”
Wow.
So, you're ostensibly giving a guest the ability to narrow their search in order to find the best fit for them... but then... the filter doesn't actually filter out the listings that they don't want. Is that right, or have I misunderstood?
If I haven't misunderstood, then this is clear evidence that Hotel rooms are being favoured over Private rooms (ie traditional hosts). Not sure why, though I could speculate... But really, shouldn't it be all about enabling guests to find what is right for them, and making the process as easy as possible?
I know that there've been threads about listings in various cities being deluged with new listings from “the professionals” but I guess I hadn't really appreciated the unfairness of the system. I did feel it would be hypocritical of me to complain about increased competition (given that other hosts could have said the same about us when we started hosting...) plus, to be honest, we were doing OK and I had enough things to worry about in my life without worrying about something else!
Anyway, I would urge people (hosts and guests alike!) to contact Airbnb via their feedback form: https://www.airbnb.co.uk/help/feedback
@Patricia55 But a hotel room is a private room, so there would have to be a sub-filter to exclude hotel rooms.
I would think that someone searching for a room would have the intelligence to reject the hotel rooms that come up in the search if he or she definitely does not want a hotel room. And that, over time, the algorithm would pick up on the choices guests are making by shifting more of the private rooms in the ranking.
My perspective comes from nearly 40 years working in book publishing. After Amazon arrived on the scene, many began referring to my business as "traditional" publishing and claimed "traditional" publishers would die. There was a lot of talk about how readers would buy a self-published book for 99 cents over a book published by a major publisher for $25.00. That hasn't happened (although deep discounting has happened). Representatives from Amazon came to my office and admitted that, within a very short period of time, readers realized that cheap self-published books were rarely worth the time it took to download them. They asked those of us from "traditional" publishing to help them put up higher quality books in their Kindle store.
Has Amazon impacted our business? Yes, in ways too numerous and complicated to explain here. Has it killed us? No. First Barnes & Noble (and British chains like Waterstone's) and then Amazon did force the closure of many independent booksellers, and that was a crisis. But independent bookselling is again on the rise. We've all had to adjust, there's no question about that. But we're still here.
Given hotels' overhead costs, I don't know how long they can cut their rates drastically. So I think the scary flood of competitive listings will settle down. In the meantime, some hosts will have to step up their game and some will decide to get out altogether. I feel I have no choice but to adapt and hang in there. But I like a challenge.
One of the additional problems of this “unfiltered filter” is that some guests seem to be confusing private HOTEL rooms with private rooms in a home! I know it seems surprising, but I have seen several posts, and heard from fellow hosts, that this is happening. Guests booked a “private room” in a home and show up expecting a hotel type room and not a private room in someone’s home and they are disturbed and disgruntled and want to cancel. Yet ANOTHER frustrating and misleading issue as ABB devolves into an Expedia type service!
Oy, that is really bad! Yup, I've had Airbnb Help trying to tell me that a Hotel Room IS a Private Room... er, well, yes, I suppose it is in one way, but there's still a massive difference between a hotel and someone's private residence!
Hi @Ann72
Thanks for your reply. It's really interesting to hear your perspective, ie from a publishing point of view – a lesson in “taking the longer view” and reassuring in this context. It cheered me up 🙂
Regarding the use of filters, hm, I probably didn't explain myself very well...
As I see it: When doing a search within Homes, then selecting Home Type, one is given a choice of three categories: Entire Place, Private Room or Hotel Room
When I select Private Room, the results of the search were a mixture of Private Rooms AND Hotel Rooms. In other words, Hotel Rooms were NOT filtered out. Entire Places were.
When I select Hotel Rooms, I get ONLY Hotel Rooms. In other words, Entire Places and Private Rooms have been filtered out.
When I select Entire Place, I get ONLY Entire Places (the other two categories have been filtered out).
So, I rather assume that two of the above filters are working (as intended) to include the chosen category and exclude the rest. Whereas the Private Room filter doesn't do that, hence I thought it was broken.
Well, yes, I'm sure guests do have the intelligence to discard what they don't want, but whether or not they have the patience to wade through hundreds of inappropriate listings is another matter.
@Patricia55 , I did NOT realize that - I'm so sorry - but that is simply not on!!! Including hotel rooms in a search for private rooms, when there is a separate filter for hotel rooms, strikes me as a cynical corporate move to pander to its biggest new clients. I will definitely provide feedback on that. The favoritism inherent in this decision is making my hair stand on end!
Thank you for your kind response. I didn't want you to think I was challenging you, and I'm pleased you could see my intention was to reassure and offer what little perspective I could.
No worries! I'm never sure if I'm explaining myself properly, especially in computer-related matters 😉
I totally agree: it is pandering. And just unfair - also weird, considering how guest-centric Airbnb seems to be generally. Anyhoo, thanks for sending your feedback 🙂 I hope others will too.
PS I was going to say: do try the filters out for yourself, but I know that there are differences from country to country, so you could well get a different result to me. Hey-ho 😉
you are right. I thought maybe hotels set (some of) their rooms as "private room" instead of "hotel room"... but no, hotel rooms are really listed with private rooms. Well, it confirms everything we already know - private hosts are not welcomed here anymore.
Thanks for that, I was actually thinking I was starting to go mad; when I did a little trial of the filters in a couple of different towns, I discovered that the filters are actually working properly! So, it does now seem to me that there's a few bugs in the system, rather than this being official policy, which would be illogical. As mentioned above, I've been told by Airbnb Help that a Hotel Room IS a Private Room... yeah, and apples and oranges are both fruit but when I go to buy apples, I don't expect the shop to have apples and oranges all mixed up together!