@Cormac0
Funny you should say that....." I would say for every one satisfied customer, host and guest alike there are twenty or more dissatisfied ones."!
Cormac, I would say it is exactly the opposite...for every twenty or more satisfied hosts and guests there would be one dissatisfied one. I can point out hosts to you who have 400 hostings under their belt and never had the need to call Airbnb! I have never had an issue, and Cormac I don't expect one! In fact I would go so far as to say for every 1 dissatisfied host there would be 200, maybe 2,000 satisfied ones. You have to remember there are 800,000 hosts around the world with 2,000.000 listings!
And by saying that Cormac I feel the only one you are selling short is yourself!
I think @Betty-B--M-0 is absolutely correct, and the reason I think that is because in the two years I have been here, 90% of the posts the host or guest could have sorted out themselves if they had just been a bit conciliatory, used a bit of common sense, or read the rules before they jumped in and did what they did and then proceeded to blame everyone else.
I don't expect a problem because I am prepared....I don't set a security deposit, I don't have a cleaning fee, and I have a flexible cancellation policy. In two years of hosting I have never had cause to regret not covering myself by setting these charges.
I have rung Airbnb help for clarification of an sms contact situation and because of my superhost status have had the phone answered within 15 seconds of dailing by someone in San Francisco saying "Good afternoon Robin, how can I help you today"
I cannot fault this service and as Betty B M says, if you have a problem....don't look for ghosts!!
Cheers.....Rob