airbnb stopped caring about hosts

[Alex73]

Airbnb canceled reservation after stay (because guest stated that blinds didnt work) and refunded full amount. On top of that, I got charged $100 penalty for cancelation which was done by airbnb after guests checked out))) this is insane. Ofcourse case manadger has a golden excuse she tried to contact me multiple times and decided just to issue refund. Funny thing is, I did reply to emails and made phone calls but final decisions are final! Just posting my frastreations and hope someone will read this and change final decision before losing 2 hosts and dealing with canceled reservations.

[Farah1]

@Alex73 I am sorry to hear about your frustration. Did you back up your statement to airbnb to proof that the blinds work? For the future, I would suggest to negotiate with the airbnb team for the best solution. Since the guest stayed for the whole period and completed their trip, they should not be refunded in full. They might be able to get a partial refund, but it is up to the host based on my understanding.

[Alex73]

Hi, first of all I would like to thank you for suggestion. Yes I did try but I was told the decision is final. Looks like the 100$ penalty got added on after I tried negotiating:)

Seems like once companies get big enough they just walk over their costumers. I'm planning to switch this property to VRBO (home away)