extra guest

[Wendy268]

Hi

My room that I have on Airbnb is for 1 Guest only single bed, I had a reservation turn up for the booking with his wife! I have not got the room to assist this, he asked for an upgrade, I explained this is my house no such thing as an upgrade, just wondering how I stand on this as my room is booked out for a week with this booking. 

I've never come across this before as on my profile it explains 1 guest only

[Regina38]

tell them no unregestured guests per AIrbnb rules. Call Airbnb immedately as they should cancel the reservation and your candelation policy will apply. Ask Airbnb to contact them with another more ap[ropiate accomdation and do not refund them the cancellation fee. Also make sure Airbnb makes your calendar available immediatly and do not cancel reservation yourslef. They were trying to slip in on the cheap. Did they think you would give them your bed? They probably would be horrible guests too. I always put it on AIrbnb and my insurance or the city rules no unregistered guests or visitors at all. I just got cameras that go to my phone so good luck trying to sneak in haha. 

[Elena87]

@Wendy268

It's clear from your listing that the maximum occupancy is one person.

Time to tell the guest he has given himself a problem as he has made a mistake.

After chuckling at his request for an upgrade and explaining you are not a hotel, give him your suggestions.

Either one of them should try to book somewhere else local - unlikely as they are together.

So the likely one is that he is best to cancel the booking and find somewhere appropriate to his circumstances.

You have a strict cancellation policy so he is going to lose out financially , you may suggest that if he does cancel - and you manage to fill any nights you could give a goodwill refund without loss to you.