"Contact Support" HOW??

Level 1
Goleta, CA

"Contact Support" HOW??

I just had to cancel a reservation because we have FIRES, people!!!  Now when I try to cancel the reservation, after helping the guest find other Airbnb accomodations, I keep getting: "Unable to perform action. Please try again through the website or contact support if you need immediate assistance."  HOW THE H DO I DO THAT???  WHERE IS "SUPPORT"?

1 Reply 1
Level 10
Caernarfon, United Kingdom

Hi @John1054

To cancel reservations due to exceptional circumstances you should ring CS, they will take care of everything without you being penalised.

I hope everything turns out OK for you, click the link for airbnb contact info