Hello,
A French couple checked in yesterday and they were very nice. She asked some questions about spiders and bugs (we live in the jungle by the beach), as she said she had a fobia. First thing I though why they would come to Costa Rica, but whatever...we explain to her that we had a few inside the house and property, but it’s usually not a problem. She then came over asking for Aloe, since she had a bad sun burnt from last day in another town, and we chatted a little bit about activities to do in the area, etc.
The next morning, before they left on an excursion, she told me that’s they couldn’t sleep well at all, because she was scared of insects coming in (note, she said “no insects came in, but we were just scared”) and that the room was very hot, i asked her if she used the fan we provide and she said no because “the fan is too loud”, I asked if she tried with the other standing fan we have downstairs, and she said she didn’t realize there was a second one. Anyways, she said they were going to check out when they came back, so I said “is there something else I can do for you not to leave?”, she said “We already book another house in next town”, and I said “the only place that you would be safe from any insects and bugs is a hotel room with AC”, as insects don’t like the cool rooms.
So, I told them they needed to cancel their reservation, since they weren’t going to stay the second night, and they canceled it when they came back from the excursion. We had another small chat, when he said that “there’s no problem with the house, we are just people from the city (Paris) and my girflriend has a spider and insect fobia”. The chat was nice and they were polite as well.
My question, is if we (host and guests) are going to be leaving reviews on each other. Any ideas?
I read a couple of post, but it isn’t very clear.
Thanks!