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special offer calculated incorrectly

‎09-04-2016 12:24 AM
Mei-Lin0
Level 2
Palo Alto, CA
‎09-04-2016 12:24 AM

special offer calculated incorrectly

I put in a special offer but when it appears - the amount the guest is charged is 7 times the amount that my offer is for. The amount that I earn is correctly shown. There is a bug in the system calculation - who do I contact, I have a screen shot showing this 

‎09-04-2016 12:24 AM
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‎09-04-2016 03:43 AM
Dede0
Level 10
Austin, TX
‎09-04-2016 03:43 AM

MIght there be a currency difference involved? Is the guest located in a different country than your listing?

‎09-04-2016 03:43 AM
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‎09-04-2016 02:38 PM
Clare0
Level 10
Templeton, CA
‎09-04-2016 02:38 PM

@Mei-Lin0 You can send a screen shot by twitter to @airbnbhelp.  Or you can follow any of these ways to contact Airbnb:

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highligh...

‎09-04-2016 02:38 PM
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