Hosting

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Weather cancellations

We have rentals in South Florida. So, everyone comes here for the sunshine. When guests book through out website we Strongly urge them to purchase travel insurance that allows them to cancel and we still get paid. We tell them them medical emgergencie... read more

Created 05-09-2017 | Latest reply 30-03-2021 by Jenna-And-Drew0

in Baltimore, MD

Busy/Slow season in Tennessee

Hi everyone! Any hosts in Tennessee that can shed some light on what months are the slowest in Tennessee? I have been looking at doing an airbnb there (near the mountains) and the locals I have spoken to said that for several months out of the year it is... read more

Created 30-03-2021

in St. Petersburg, FL

Fragrance sensitive & detergent adverse...Clean linen problems

I've gotten two comments in private feedback about detergent/softener smell in my bedding* so wanted to check in with the collective host knowledge on this... I use Arm & hammer detergent and either unscented softener or white vinegar (great for towels!) ... read more

Created 26-05-2017 | Latest reply 30-03-2021 by Connie-And-Eric1

in Traverse City, MI

119

Apartment Complex won’t allow Airbnb

I looked at my lease and saw nothing that prohibited me from using my apartment for Airbnb. I booked 3 guests filling 3 months already. Apartment complex later told me that it’s against policy to list them on Airbnb. How do I get around this outside of ch... read more

Created 28-03-2021 | Latest reply 30-03-2021 by Stephanie

in Austin, TX

Optional Fees for Bookings

Currently, I do not offer linens for rentals, instead, if they want linen service, I give them a phone number to a local cleaning company that provides linens. However, during booking, it would be nice if I could arrange for linen service for those guest ... read more

Created 30-08-2016 | Latest reply 30-03-2021 by Stephanie

in New Jersey, United States

Missed out on Superhost due to glitch on Airbnb

I recently sent a pre-approval to a booking request, and then had to retract the pre-approval due to being notified of some building work commencing at my home. I quickly (within a few hours) drafted a message as I always like to send a personal message t... read more

Created 12-01-2019 | Latest reply 29-03-2021 by Sarah977

Airbnb Glitch Causes Loss of Superhost Status

Airbnb had a glitch in their system that was telling them I had not responded to an inquiry when I already had, well within the 24 hour window. I was told there was nothing they could do and that my superhost status would not be denied over that one incid... read more

Created 29-03-2021 | Latest reply 29-03-2021 by Steve2888

in Haleiwa, HI

Can't See Overall Rating

I'm unable to see my overall rating. I use professional hosting tools (which is severely underdeveloped, sidenote). It doesn't matter what dates I put in or how I tweak it, I always get a dash through it: Anyone else experiencing this or know how to fi... read more

Created 29-03-2021 | Latest reply 29-03-2021 by Emilia42

in Lincoln, NE

How can I actually speak with someone from customer service on airbnb?

I have a matter that needs urgent resolution. How can I actually speak/chat/e-mail someone from airbnb customer service?

Created 25-06-2016 | Latest reply 29-03-2021 by Xue-Mei1

in Montreal, Canada

Reservation doesn't appear to be legitimate

Airbnb cancelled a reservation and refunded my guest the payment. They sent this notice to me. "We monitor all reservations and user interactions on Airbnb very closely. We've noticed this reservation doesn't appear to be legitimate. As a result we have c... read more

Created 02-03-2016 | Latest reply 29-03-2021 by Amanda1646

in Christ Church, Barbados

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