Brian - I like your idea of using acronyms, especially due to Airbnb decision not to treat property owners fairly. I find it very disheartening that Airbnb does not stand behind the property owner’s, when it is an obvious case of guests mistreating the homeowners property. Without property owner’s Airbnb would not have a business, just as important as the customers being happy. Therefore, each complaint should be treated as a case by case fairly.
Based on experience, if you are a property owner with good standing and not disputing every
Small negative comment, chances are Airbnb will side and agree with the property owner.
But, agree, there are times, Airbnb can be frustrating when those guests who complain about insignificant items are validated by Airbnb. Such as; homeowners did not provide deodorant, hairspray, female hygiene products, baby wipes, etc.... seriously, homeowners should not be expected to provide personal hygiene products 😁 and unfairly rated low, because of situations as these. ( These type of guest should be rated as “PINTA” ( Pain In The Ass) 😜just a note: Hygiene Products, such as; Toilet paper , absolutely should be provided to guests.
Sorry for for the Rant!