We just had our first experience of guests who smoked in our Airstream when we have a clear no smoking policy (I have photos of the evidence). I have searched for any info on how to handle or charge for this but not finding anything and unfortunately we're beyond the 48 hour security deposit timeline as it was over the holidays and things were crazy. Anyone have experience with this they can share/thoughts/etc?
Thanks- Jeremy from Malibu
After having some guests smoke in the courtyards in the past, we decided to place visible signs, to assist, within a broader contingency plan.
* Scenario: The booking guest knew the house rules, but when other family members on the booking, arrived a day later, this rule was obviously not communicated. (Well it was his mother in law!)
We were choking on the smell upstairs as we had windows open....
So never again!
I’m a strict “non smoking” listed property, and as a result from rule breakers, I now have stickers on the entry doors that state “Thank you for not smoking”. I’ve also got small stickers on outside walls in the courtyard areas 🚭.
It’s in my online house rules and the Airbnb folder given to guests on arrival. I also always ask the guests if anyone smokes, looking at them all, stating strictly no smoking as I aim to maintain the property for allergy sufferers and to be “business ready”. “BUT, if there is a smoker amongst you, there is a dedicated chair/bench in the “very far back corner of the yard” where I leave an enclosed outside ashtray.”
🙌🏼 Better to allocate a space that is antisocial away from everything, then to have guests trying to cheat. With the stickers in situ, it allows us to challenge a smoker near the building and balconies.
So as a host for over 8 years with "Super Host" status, I am left feeling bullied and demeaned when processing claims with Airbnb. Airbnb resembles and behaves like a monopoly.
Guest claimed he was a group of four (4) coming to my city for a "conference". He was actually a group of approximately 12 and came for a street party infamous for drunken partiers. We decline guests with these types of venues due to years of bad experiences. Clearly this guest had probably been declined by other hosts, so was prepped up to lie about his reason for staying. This sociopath actually wrote that he did drugs in and around the building! He is still being allowed to predate other hosts!
With photographic evidence of smoking and video of a party taking place in the halls of my loft, airbnb arbitrarily calls smoke damage "extra cleaning". They have completely disregarded sec. 11.3 with respect to the mediation clause. I was a claims adjuster with an "rated" international P&C company and have never heard a professional assert smoke damage was "non-damage".
I so regret ever having started with Airbnb. The main reason was the "insurance."
The same guest that left my house reeking of smoke for a week and got me so much extra work gave me a BAD rating for value and location. He specifically wrote that the bad rating wasn't for my listing, but for the Airbnb horrible support.
And maybe that's why they decided to smoke cigarettes inside.
I've had so many UNHAPPY guests because of the AWFUL Airbnb support, I do NOT enjoy hosting anymore.
Thats a great Idea @Michael3323, even a few levels like
X-Smoking not permitted on the planet
X -Smoking Cigarettes permitted in rental unit
X -Smoking Cigarettes permitted on property outdoors
X- Smoking anything Permitted on property outdoors
I would choose the third one cause with 9 acres of property, smoking cigs shouldn't disturb folks in any of our suites including our Glamper. Stay well, JR
Dealing with breach of non-smoking policy at the moment. Wanted to ask other hosts if anyone has been able to collect the fine for smoking, if you have it stated in your House Rules? Thank you.
Any resolution from AIRBNB? I had guests burn a hole in my couch, gym mats, and hardwood floors! They tried to cover the smell with cologne! They smoke in the garage, the theatre room, front and back porch! They booked for 3 people and at one point in the video it was 15 young kids drinking. The broke my projector and stole my corn hole game smh!
AIRBNB has to do better to support us!
It’s crazy to me that a guest can violate the rules (smoke) and Airbnb won’t disable their ability to leave a review. We end up in a situation where we can’t confront them about the smoking because it’s likely that they’ll leave a bad review.
This has been a long thread and has lots of anger associated with it in places. Non smokers can smell a cig butt from 1/2 a mile away, thats a fact.
I'm an ex smoker (going on 4 years now) that isn't really bothered by people making choices to smoke as long as they don't smoke in our rental units or home. Out of 300+ bookings, we only remember 2 that decided our rules weren't applicable to them and smoked inside, it took a little extra cleaning but no other guests ever mentioned any lingering odor! We also live there so if they were smoking inside, we probably would smell it in most cases.
We do encourage smokers to go outside (we live on 9 acres of beautiful lands) and enjoy a smoke even putting ashtrays where appropriate, I believe that has probably helped stop potential rule breaking. If you've never smoked yourself, you don't understand that if your a smoker, you must smoke or you will make everyone around you hate you for more than smelling like a cig butt. If a host doesn't find or have a place they can smoke, you should just say no smokers period otherwise your inviting problems somehow thinking they will not need to smoke while they are staying with you. Stay well, JR