we have not been paid by airbnb

[Jeff3]

We have not been paid by airbnb but the funds have been released according to them. It is impossible to get a message through to airbnb, always refered alsewhere.

[Dave-and-Deb0]

Hi @Jeff3,

Have you tried calling Airbnb directly?

Many people have had great success posting on Twitter with the @AirbnbHelp handle.  They will then ask you to DM (direct message) them.  It has worked wonders for many especially if you have tried calling.  

[Daniel8]

One possibility is if you've already been paid out and give a refund afterwards, AirBnb will take it out of your next guest fee. So if you get $200 from hosting then give a refund of $100, then if your next guest fee is $100 you won't get paid out because it'll count towards the refund you gave. You can check this at Host->Transaction History->Future Transactions. This happened to me before.