Hosting

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Not being notified of messages from guests

Hi all,I'm seeing, by chance, messages from guests in the Airbnb app, but I'm not receiving notification in any way--not by email, phone message, and i wouldn't even know the message was there unless I go into the messages on the Airbnb app. Am I doing so... read more

in Colorado, United States in Hosting
Created yesterday | Latest reply yesterday by Linda108

Airbnb Mobile app - Performance Tab

Did something change with the performance tab in airbnb mobile app? It used to show Earnings, Reviews and the number of views the listing gets and other stuff. We were able to drill down to seeing the monthly earnings. Now these are gone and they show Bo... read more

in Hosting
Created 31-05-2020 | Latest reply yesterday by Gergely10

An amazing experience

I have to tell you a story (its a bit funny), so I went to let two guests into an Airbnb that they rented for 28 days, they arrived at 11am on a Saturday and all was great. Later in the day (at around 5pm), I get a personal message on Instagram that said:... read more

in Johannesburg, South Africa in Hosting
Created Wednesday | Latest reply yesterday by Ann72

Tips for new hosts!

I have noticed a lot of new hosts asking questions recently, so I thought I would start a thread where we can all share our tips to help out the community. I have learned a lot over time and there are definitely things I wish I would have known going in. ... read more

in Frederick, MD in Hosting
Created 12-03-2020 | Latest reply yesterday by Laura2592

same day reservation request results in same day cancel--why?

same day reservation request results in same day cancel--why?becausethe new users/guests don't read the listing detailsthe new user/guests don't consult the cancel policiesthey think ABB is a couch surfing website?they don't understand how airbnb worksthe... read more

in Pittsburgh, PA in Hosting
Created 10-08-2020 | Latest reply yesterday by Sammy35

Should I say something?

This guest booked months ago for a group. We have been in constant contact, they confirmed they were traveling multiple times. They’re scheduled to arrive on 21 August. Today she is telling me that she wants to look for a cheaper house and will I give he... read more

in Chicago, IL in Hosting
Created Wednesday | Latest reply yesterday by Inna22

Anyone having trouble blocking days on your calendar?

We had to block off Thanksgiving and the day before as we will not be available for turnover. I have a reservation right after and my calendar won't let me block those dates. I have tried several times both on my laptop and in the app. I have exited out o... read more

in Frederick, MD in Hosting
Created 30-07-2020 | Latest reply yesterday by Diane627

Hosting

Hi All,Im glad I was able to find this support for a host. This is my second year as a host. It’s in a. Beautiful location and reasonably priced. One of my biggest issues are no matter what and how much I explain about the room people still complain after... read more

in Harwich, MA in Hosting
Created Wednesday | Latest reply Wednesday by Alexandra316

Help

Hi, I am after some advice around how to handle what has been a really awful experience with a guest. She arrived yesterday and immediately sent me an SMS complaining that the place smelled of cleaning products. Our airbnb is in our back garden so I went... read more

in Hosting
Created 10-08-2020 | Latest reply yesterday by Mark116

guests guilt tripping us about sticking to our cancellation policy

Just wondering if other hosts are experiencing this and how you're handling it. Obviously, anyone initiating a booking after March 14th is well aware --super aware -- that they are making plans in the middle of a global pandemic. As such, obviously there ... read more

in New York, NY in Hosting
Created 09-08-2020 | Latest reply yesterday by Huma0

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