Hosting

Custom List Message Item

New Fee Structure

Hi All Hosts I just found this new fee structure that Airbnb posted. Simplified fee of 15% or Split-Fee pricing that totals to 17.2% cost increase to guest. Yet net zero to host. So do we all have to change our pricing to accommodate the Simplified Pri... read more

Created yesterday | Latest reply 4 hours ago by Sarah977

in Wiarton, Canada

Denied Claims

Hi everyone, I just had a really negative experience with Airbnb and I’m wondering if anyone has had similar or can tell me where I went wrong. I had a guest lock themselves out of my house at 2am. She ended up breaking an antique wooden door, to regain e... read more

Created 05-04-2021 | Latest reply 4 hours ago by Helen3

in New York, NY

Travel insights from US Host Tour event

Hi everyone, Did you see the announcement on the 100+ upgrades across Airbnb in May? A few weeks ago, Airbnb leaders and Host Community Leaders held an event for local US Host Clubs to discuss what these changes mean for Hosts. It was great to see @... read more

Created 10-06-2021 | Latest reply 5 hours ago by Stephanie

in London, United Kingdom

AirBnB Non-Diverse Marketing

Hi AirBnB,Let me start off by saying I am one of your biggest fans! In fact, I just wrote a proposal for a huge partnership with one of the US's leading brands to work with you. However, I just noticed something that dissapoints me greatly. My sister, who... read more

Created 20-10-2017 | Latest reply 5 hours ago by Alexandra316

in Chicago, IL

Chuckles for today

Gotten from another list - maybe some of these have been “altered” a bit…but maybe not! THESE ARE ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" FROM DISSATISFIED CUSTOMERS: 1. "They should not allow topless sunbathing on the beach. It was very dis... read more

Created 09-06-2021 | Latest reply 8 hours ago by Melodie-And-John0

in Greenville, SC

Scheduled messages

If you have several properties, is it possible to schedule automatic messages specific to each property and reservaation or do I need to do a generic message to cover all properties? ThanksSaritaVermont

Created Saturday

in Montgomery, VT

Host Guarantee

Has anyone else had a terrible experience, and had AIRBNB refuse to rectify the situation? In my many years as a superhost, I have never filed a damage claim. But in this case, the damage is around $1400 and AIRBNB is just refusing to cover damages, eve... read more

Created 16-04-2021 | Latest reply yesterday by Mike2310

in Rapid City, SD

Last Minute Breakdown

I haven’t had this happen yet, but it almost did. What do you do if a refrigerator, dishwasher, etc., breaks down right before a guest checks in and no appliance repair company is able to come for several days?

Created yesterday | Latest reply yesterday by Lisa723

in KCMO, MO

Refunding occupancy tax

Hello All,Hoping someone can answer this question...I had a guest that cancelled within my criteria for refunds. She was billed the service fee and the occupancy tax despite cancelling the stay. I understand the service fee being withheld from her payment... read more

Created 11-04-2016 | Latest reply yesterday by Tiffany540

in Port Townsend, WA

Looking for a reliable co-host/manager in Tucson

Hello, I am looking for a reliable co-host/manager in Tucson for a home in midtown. My home is up and running and is frequently booked. I do have a very reliable cleaning person but need someone local to handle troubleshooting, walk-thrus between stays, k... read more

Created 31-08-2019 | Latest reply yesterday by Rachel1829

in Tucson, AZ

Top contributors

Colleen253

Alberta, Canada

1740

3377
Mary996

Swansea, United Kingdom

927

1094
Sarah977

Sayulita, Mexico

19097

32750
Ann72

NY, NY

3623

6572
Andrew0

Berlin, Germany

4714

11022