Hosting

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Security deposit

So as I am reading here in the host forum, I won’t hold my breath waiting for Airbnb to pay my claim. My question is Why even bother to advise guests there is a security deposit if it is optional for them to pay? That is just ridiculous!! I had blatant d... read more

in St. Petersburg, FL in Hosting
Created 26-07-2020 | Latest reply Friday by Louise0

I have covid 19 and need a full refund 3 hours before checkin

Yup, this happened to me today. I msged the guest around 1030am asking what time they planned on arriving. Her response... " 10:21 AM I hv a problem.. i tested positive for covid 19. I just got my results today... I dont wanna... read more

in Lithia Springs, GA in Hosting
Created 05-08-2020 | Latest reply Friday by Inna22

Any creative way to provide “face-to-face” check-in in Big Bear Lake?

Big Bear Lake requires “face-to-face” key hand off for rental owners, implying the Host (or someone) physically hand the keys to a Guest at the begginign of their stay. I am strongly considering purchasing a property within the boundaries of Big Bear Lake... read more

in Los Angeles, CA in Hosting
Created Friday | Latest reply Friday by Sarah977

Yet another instance where booking settings mean absolutely nothing - bonus this time? Lost revenue.

Guest who just created account, unverified, instant books for tomorrow and AirBnb blocks calendar to allow them "time to verify".My settings shouldn't allow newly created accounts as I have "Recommendations from other hosts" checked off. My call into supp... read more

in Orlando, FL in Hosting
Created Thursday | Latest reply Friday by Emilia42

I need to vent

If I could create a meme on what it's like to be an Airbnb host, it would be something like this: Host: Spends hours creating an immaculately clean space and comfortable/hospitable stay. Creates highly detailed listing and guidebook, immediately respond... read more

in Greensboro, NC in Hosting
Created 31-07-2020 | Latest reply Friday by Helen350

103

Airbnb putting hosts on the line instead of supporting our published cancellation policy

We are in NYC. The governor of NY is now requiring all visitors from MOST states to self quarantine for 14 days. And the mayor announced today that they plan to put up check points. So, almost everyone is cancelling. In recent announcements from Airbnb, t... read more

in New York, NY in Hosting
Created Thursday | Latest reply Friday by Linda108

changing details in resolution center

How do you change the details in the resolution center. I need to add a another item and the total??

in Hosting
Created 30-07-2020 | Latest reply Friday by Emiel1

Can I offer a full refund and how?

Hi, I had a guest book today (they're new on Airbnb).Their check-in is on the 10th Aug. They now want a refund (don't ask...)My policy is set to:StrictFull refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days ... read more

in London, United Kingdom in Hosting
Created 05-08-2020 | Latest reply Friday by Emiel1

selling your Airbnb rental

@Huma0 @Ann72 @Fred13 @Sammy35 ...And all my other wonderful, supportive, clever Airbnb community members: I have a new question. I just listed my Airbnb condo for sale and after one day on the market, I have multiple offers!! Yay!! But I also have Airbn... read more

in Greensboro, NC in Hosting
Created 06-08-2020 | Latest reply Friday by Huma0

Host Availablity at night

Hi Everyone, Our rental is 30 minutes from our home, so we are offsite hosts (obviously). I normally shut down my phone around 9 or 10pm. And then turn it back on at 6:30am. My question is, do other hosts do this? Or are you available 24/7 in case som... read more

in Asheville, NC in Hosting
Created Friday | Latest reply Friday by Kelly149

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