Hosting

Custom List Message Item

Guest left and returned keys in the wrong place

Hello Airbnb community.My last guest says that he has left and (without consulting with me) has left the keys in the post box, and I do not have the key for that.Shall I just bring in a locksmith and charge him for that?He could've asked me to organise a ... read more

in London, United Kingdom in Hosting
Created 21-10-2020 | Latest reply Friday by Inna22

Complimentary Wine Concept Feedback Please

For all those that hosts that provide complimentary wine - looking for directional feedback on a concept that I've been tinkering with. Basically I've seen several “product placement” startups emerge around the short term rental space (e.g. Glimpse, Spree... read more

in Bellevue, WA in Hosting
Created 23-09-2020 | Latest reply Friday by Edward225

violation of smoking policy

We just had our first experience of guests who smoked in our Airstream when we have a clear no smoking policy (I have photos of the evidence). I have searched for any info on how to handle or charge for this but not finding anything and unfortunately we... read more

in Malibu, CA in Hosting
Created 08-01-2016 | Latest reply Friday by Diana1626

Guests who don't like your furniture

We have a suggestion box, which I have found is a nice safety valve from nitpicky feedback in a review. Guests can tell you what they think should be improved immediately, feel heard and not even sign their name if they don't want to. We have actually got... read more

in Frederick, MD in Hosting
Created 22-10-2020 | Latest reply Friday by Anna9170

invoice

** My husband and I are going into our 7th year with this vacation rental website and have ongoing issues with their billing system for their lack of transparency and for not offering an itemized list for each and every charge to our guests. Also, it ... read more

in Asheville, NC in Hosting
Created Thursday | Latest reply Friday by Emiel1

Is Hosting in Monterey County legal?

I am very interested in hearing about the status of STRs in Monterey County (including Monterey, Carmel, Pacific Grove, and Pebble Beach)? Is a STR permitted? Do you need a permit? Is there a minimum amount of nights that you must rent to be in compli... read more

in Walnut Creek, CA in Hosting
Created 20-03-2018 | Latest reply Friday by Shaheen13

Option to email guests has been removed

Hello, This message is in response to the recent decision of Airbnb to remove the option to email guests. I've sent feedback requesting to make the guest's email available after receiving the booking confirmation. If you would like to be able to email you... read more

in Ottawa, Canada in Hosting
Created 08-09-2020 | Latest reply Friday by B92

Ban on one night bookings Halloween

Anyone know where/when this was released? I don’t see anything on the Updates page and I didn’t get this notification from Airbnb myself.

in Alberta, Canada in Hosting
Created 02-10-2020 | Latest reply Friday by Helen3

Price not updating

Hello, I am trying to set my base price but the prices shown in the calendar is not showing up correctly. It does show if I turn out Smart Pricing but no when I turn it off. Airbnb, please help ASAP. Thanks.

in New South Wales, Australia in Hosting
Created 08-06-2016 | Latest reply Friday by Derick156

Can We Get A Confirmation On The Compulsory Cleaning Protocol?

I have read the cleaning handbook, and clicked through the "Five Step Cleaning Protocol" that we are all forced to agree to implement by November 20th. From what I can see, we are required to follow the "best Practices" in the cleaning handbook which incl... read more

in Rapid City, SD in Hosting
Created 18-10-2020 | Latest reply Friday by Michael-and-Shelly0

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