I had a guest instant book for a checkin today. We have a st...
Latest reply
I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
Latest reply
I wish there was more than options rather than polar opposite ratings: "would I recommend this guest" and "I would not recommend this guest". Sometimes a guest has not been abusive but may disregard additional house rules. My example is recent guests who left dishes throughout the house and did not wash them as well as left papers scattered throughout different rooms on the floors (obvious site). This is the only thing I state they must do as well as give me an arrival time. An option might be I would recommend them with cautions so that other hosts might just ask strategic questions.
You raise a very interesting point.
Imagine a system that hosts can rate guests from 0 ~to~ 100, not just '0 ~or~ 100' as it is now.
I think it should be (1) recommend (2) not recommend (3) this guest deserves to be banned
I feel comfortable not recommending guests who do not respect my house rules and try to be honest in my reviews and ratings of guests. If other hosts don't mind having guests who leave all the lights on all the time, or don't clean up after themselves I guess I can respect that people have different expecations but I would still like the facts to be clear.
Like to embellish my dream further: Imagine a 0 ~to~ 100 rating system, with a comment option box (with a 50 or 100 word or less limit).
@Jessica-and-Henry0Why stop at #3, #4 being 'This guest deserves to be shot! 😄
Rating systems are a science, that as an aggregate provide useful information, but on the individual basis are not very informative. Therefore we need to rely on the written word, @Beth44. What we need to understand as hosts that some behavior that is SOOOO bad for one host is not an issue for another host. For example, lack of communication regarding arrival time is difficult for a host with a private room that must arrange to meet the guest at arrival, but not a big deal for the self check-in for another host. Details provided in the review helps host determine if the guest will fit in their listing.
@Beth44 I usually approach that Thumbs up/down from the perspective of "would any host want this guest" and then my written review fills in the gaps.
So, from what you've said:
Thumbs Up
Communication 4*
Cleanliness 3*
House Rules 4*
"this guest was not quite as tidy or communicative as most abb guests, perhaps they are still learning how abb spaces are different from hotels"
This way, a host who doesn't care as much about reviews can still have this guy book and the guest is on notice that maybe their behavior wouldn't be received well at the next place. And a host who is very particular about communication & cleanliness can know that a conversation is merited.
Good approach @Kelly-And-Dan0. To me it is VERY important for hosts to be fair foremost, and somewhat tolerant. I guess it is a case by case issue, some guests are less than 'perfect' but if good-natured even if a bit 'spacy' they are 'ok' in my book. Today's guest were a classic case (76/75 years old, yikes), they slepted/used all 3 places (yikes #2), called a million times about sheer nonsense (a definite no-no with me) and yet were so appreciative. Attitude is everything.