We are new.
We are dog friendly, but ask that guests let us know upon booking as a courtesy and because pets are an additional fee. This is stated in our house rules.
Our first guests (checking out tomorrow) brought a dog and didn't give us a heads up. We know they are aware because they have avoided the security camera since first entering the front door. They take the dog out via the garage instead.
We don't have an issue with having the dog, but they clearly didn't follow the house rules and requirement about letting us know.
Our wonderings:
1. Do we message them before they leave and request the pet fee via the resolution center (which we aren't even sure if we can do this.)?
2. Do we message them, let them know we are aware of the dog, give them a "slap on the hand" and let it go?
3. Do we ignore it completely and pray there is no damage?
Thanks in advance!
Suzanne